You have reached the right destination if you have any queries regarding How To Fix Hulu Black Screen Issue. This detailed guide will equip you with all the information you need.
Introduction
Is it that your Hulu keeps blacking out? Do not worry, it is a common problem observed across various OTT problems. The question of the hour is how to fix Hulu black screen?
How To Fix Hulu Black Screen Issue
The analysis of the problem can be narrowed down to 1. Updates 2. Internet and VPN connections 3. Cache, Cookies and data overload 4. Extensions 5. Customer care and Community
Let us begin by taking a deep dive into the problem. Hulu has become one of the most famous streaming platforms in the platform today. Nothing is more worrisome than a dead black screen while watching your favorite movies and shows. There are a wide array of reasons why you might be facing this issue.
Is it the server? Is it the internet? Is it your device? What can be done about it? Do not worry; you are at the right place; we got you! We have decoded the perfect guide for you to fix Hulu black screen issue!
Read through the end to go over multiple possible solutions and fix your Hulu stuck on black screen today!
What is Hulu
Before we can give into the how to fix Hulu black screen discussion, let us acquaint ourselves with the platform itself. Hulu is an American streaming service. Walt Disney owns most of the platform alongside NBCUniversal as the other shareholder. It was launched in 2007 and has grown exceptionally over time.
It displays a diverse range of movies and TV shows from various production companies and Hulu original programming. Hulu currently has over forty-seven million subscribers!
There is no doubt that Hulu is an extremely popular OTT video streaming platform. Many viewers have experienced a common problem while using it, the Hulu screen goes black, or the screen goes dead. Do not worry; this is extremely common and is generally nothing serious, and can be easily fixed.
The next section discusses this problem in detail and dives into the solution to how to fix Hulu black screen problem.
Fix Hulu Black Screen Issue
Does your Hulu keep blacking out? This can happen in a couple of ways. You may be able to hear the audio but your Hulu keeps blacking out. You may also experience your entire screen dying anytime you open Hulu and a lot more.
The nature of your problem will determine how you fix Hulu black screen issue that you may be facing. Does it feel a little daunting? Do not worry, it is much easier than it looks, especially once you figure out what is causing the problem. Following is a detailed guide to answer your how do I fix the black screen on Hulu dilemma.
The Hulu Servers
Does Hulu keep blacking out? Maybe you or your device are not even to blame! One of the most common causes of this Hulu screen going black issue is Hulu itself! It can be caused due to the Hulu servers. As an OTT platform, it is bound to have server-driven problems from time to time. Your Hulu screen goes black?
Your first suspect should malfunction in the servers that are responsible for delivering vast content and features to millions of subscribers across the globe. How do you know that it is the servers responsible for your ‘Hulu stuck on black screen’ issue? To check the same, you can use a third-party site like Downdetector, which will tell you if any app is facing any issues.
How to fix Hulu black screen caused by the server? Well, there is absolutely nothing that you can do to fix these malfunctions yourself. All you can do is wait till their team resolves the issue.
All you can do is reach out to Hulu, which has been explained in detail in a later section.
Cache and Cookies
Another common cause of the Hulu screen black issue is the browser cache and cookies. What does that even mean? Any browser stores some temporary data called cache and cookies on your system. Why does it do that, you wonder?
The browser utilizes this data to increase the overall performance and better your experience. A common side effect of this feature is that caches and cookies accumulate over time and can then get corrupted and cause many problems, including the Hulu screen black issue.
How to fix Hulu black screen caused due to this? You can do that by clearing up the browsing data regularly. Following is a small guide that explains how you can do it.
- Open your browser that you use and go to the settings.
- You will find a Privacy and Settings tab; click on it.
- Click on the clear browsing data option.
- You will find a time range tab that will ask you the time span you want the cache and cookies to be deleted from.
- Select All Time from the Time Range tab using the drop-down arrow.
- Include caches and cookies using the provided option.
- Click on the clear data button.
- You are done! Go back to the browser and notice the difference.
Hulu App Data
Hulu app also stores data by default as you use it; after a certain amount of time, it can accumulate and cause problems. It can corrupt files and then lead to Hulu stuck-on black screen problem.
This is why it is advisable to clear Hulu’s app data regularly. Go to the settings section of your device and access apps. Select Hulu and go to storage, where you will find the option to clear data.
A VPN Connection
Yes, a VPN connection is also a common cause for the ‘Hulu screen goes black’ matter. Before we get into that, what is VPN? VPN stands for Virtual Private Networks and is a common aid to protect networks from breaching private information and attacks against hackers. How do they work?
They change the default IP addresses and filter the data from the device. There are endless VPN connectors out there, making it crucial for you to choose the correct one. Some VPNs are inefficient and cause more inconvenience than anything. It can make the device’s connection unstable. ESPN TV is another network where VPN issues are apparent.
In these cases, your device will fail to have the network strength required for a smooth Hulu experience.
How do I fix the black screen on Hulu caused by VPN issues? Hulu is a safe platform; you can turn off your VPN before opening it.
It should be noted that this is a common problem where users use VPN connections to use Hulu outside the US. Use a good-quality VPN like NordVPN to avoid any issues.
Your Internet Connection
Is Hulu stuck on the black screen? One of the most obvious causes for Hulu not working that comes to mind is some issue with internet connectivity. For this, you need to check and might have to reset your network connection. So, first things first, what does Hulu require to run smoothly?
It requires an internet speed of at least 3 Mbps to watch movies from the library and 8 Mbps for live streams that it offers. You can check your internet connection to ensure that the network is the culprit behind the ‘Hulu keeps blacking out’ problem.
You can check the bandwidth of your network connection by using online tests. Fast.com is one of the reliable ones.
Browser Extensions
Another common cause of the Hulu stuck on black screen problem is extensions. First of all, what are extensions? They can be best understood as small software modules that are used to customize a web browser.
Certain websites are incompatible with browser extensions, and Hulu is one of them. The good news is that you can easily disable your extensions while you are accessing Hulu and just as easily enable them afterwards. Following is a step-by-step guide to help you disable your extensions:
- Open the browser you use and go to the settings tab.
- Go to the extensions tab. You will find it in the side drawer. It helps you manage your browser extensions.
- Disable all your browser extensions from there.
- Restart your browser.
- Open Hulu to check your fix Hulu black screen issue.
Similar steps can be followed if your Disney Plus is not Working on Samsung TV.
Run Malwarebytes
One of the most obvious reasons for your technical difficulties is infection by malware. If your device gets infected by a virus, it does consume your bandwidth which can cause the ‘Hulu screen goes black’ issue.
But the main question is, how do I fix the black screen on Hulu? Use Malwarebytes or other similar applications on your device.
Run the full system scan feature to check your entire device storage for files that have been infected, and then remove them from your system.
‘No Ads’ Plan
Hulu provides an option for the viewer to have a commercial-free experience through a no-ads plan that costs about 14.99 dollars a month after the expiration of your free trial. Sounds amazing, right?
Indeed but it is this no-ads plan that sometimes causes the ‘Hulu screen goes black’ problem.’ In place of the ads that would usually play, an account under the no ads plan will switch the screen to all-black for several seconds.
This can be a pain and an inconvenience which can be especially annoying as the user is paying extra money for a better experience. You can do nothing to fix this issue yourself, but you can reach out to Hulu again and request they look into this problem. Read through the end to see how you can contact their team.
Watch Another show
There is a chance that it is not Hulu as a whole but the movie or TV show that you have chosen to watch. There is a slight chance of a temporary issue with Hulu’s display of a particular title.
If you face this issue, select any other film or show. If it usually plays, it is just the one facing an issue. How do I fix the black screen on Hulu caused by this? Bring it to the notice of the Hulu team, and rest assured that it will be fixed soon.
Update Hulu
Something to avoid the ‘Hulu screen goes black’ issue is to ensure that you keep the application updated. Below is a detailed guide to updating your Hulu app on your device. There are two different sets of instructions for an Android or iOs device.
Android
For Android devices, follow the given step-by-step instructions to update Hulu to avoid the dead screen:
- Open the Google play store on your device.
- Open the side menu by clicking on the Menu button, which you will find on the search bar.
- You will find the My Apps & Games option. Click on it. You will see the applications which have pending updates.
- Find Hulu on the list and click on the update button.
That’s it!
iOS
If you are an iOs user, do not worry about it, we got you! Use the following guide to update Hulu:
- Go to your home screen and go to the App store.
- Click on your profile.
- You will see the list of apps that have pending updates.
- Locate Hulu on this list and click on Update.
This may not fix your ‘Hulu stuck on black screen’ every time, but it does prevent it and should be done to ensure the best experience.
Log Into Your Hulu Account Again
Sometimes, the simplest answer is the right one. Trying logging out and logging in again. As an online platform, your account may have just run into unexpected bugs and crashed or glitched, which led to a ‘Hulu stuck on black screen’ issue.
All you have to do here is log out of your session after clicking on your account, wait for a few minutes, and then log in again.
How to report to Hulu
How do I fix the black screen on Hulu? There are certain times that you can not independently fix it. This includes server issues and many more. There may be some problems specific to your account that need special attention.
If you want to contact Hulu, visit the Hulu Help Center and then use their customer support. Be specific with your problem and describe it in detail. Provide screenshots wherever necessary. Following is the link to their Help Center: https://help.hulu.com/s/article/how-to-contact-Hulu
Hulu also has a community where people post their problems on the site, and others who have experienced it help you by describing how they dealt with it. Following is the link to their Hulu Community: https://community.hulu.com/s/?utm_medium=help-center.
Wrapping up
Are you still wondering: how do I fix the black screen on Hulu? Are you still wondering? Get on to it. Use the detailed guide provided here to eliminate your ‘Hulu stuck on black screen’ problem.
Hulu is an incredible streaming platform that you can use to keep yourself entertained through the plethora of content that you will find there.
You are bound to run into your fair share of technical issues and might run into problems like the ‘Hulu keeps blacking out’ issue that we have discussed in depth here. The good thing is that most of these issues can be easily solved.
Keep in mind that you should know about the application you use, and it is best to be updated about all their features.